What is Vantage Customer Manager?
Providing Communication Service Providers (CSPs) with easy access to real-time information on how individual customers experience mobile services, Vantage Customer Manager helps Customer Service Representatives (CSRs) to quickly diagnose and resolve customer problems across a complex mix of applications, devices and networks.
With its multi-dimensional view of mobile service usage, Vantage Customer Manager empowers you with real-time visibility of key factors affecting each customer’s unique experience of your mobile services, enabling you to respond more effectively to issues that need action.
Vantage Customer Manager improves First Call Resolutions (FCR) and reduces the need to escalate customer problems further up the support chain, helping you generate greater cost-efficiencies and savings across the business. It is integrated with Vantage Service Manager, and an API also exists in order to integrate with existing customer care applications, extending the life of those investments.