Mobile Moments Troubleshooter captures and presents detailed information on how subscribers use IP services. This empowers service providers with the ability to resolve support issues much more quickly and reduce the need to escalate issues further up the support chain.

Troubleshooter presents IP data session history at a summary and per-session level. It provides key attributes and metrics associated with subscriber sessions, including connection attempts and success rates, data volumes, download speeds, and latency measurements. Other key attributes it captures includes the device used, location where the session took place, access technology used, and a comprehensive breakdown of applications and services accessed in each session.

Troubleshooter presents subscriber data in a summary view that provides an overall snapshot of how subscribers use services. It can also show subscriber data in a more granular session-by-session view, quickly isolating and analysing any subscriber issues that arise. The application facilitates the rapid search and retrieval of individual subscriber sessions from terabytes of session data, ensuring support staff have instant access to the information they need, when they need it.

With Troubleshooter's wide range of easy-to-understand metrics, support teams can accelerate the resolution of subscriber support issues. This promotes greater efficiencies by reducing the time required to diagnose and resolve individual cases, as well as minimising the amount of calls the service provider needs to escalate further up the support chain.