Service assurance is becoming more important for communication providers as they continue to deliver more feature-rich services across their IP networks. With the huge growth in the adoption of smart devices such as the iPhone combined with new and emerging network technologies such as LTE and IMS, assuring service quality and performance is one of the key challenges facing service providers today.

The Now Factory through its Mobile Moments Network application enables service providers to assure the quality and performance of all their IP services across their complete subscriber base and both their existing and next-generation network infrastructure. Mobile Moments Network proactively manages network and service performance, quickly identifying and resolving any potential issues that have the potential to lead to disruptions or unacceptable service quality and possible loss of revenue.

Network combines control and user plane information in a single place, providing instant real-time visibility into the historical performance and utilisation of IP services, including broadband, VoIP, and IPTV services. It drills deep down from service, network, and application KPIs, and in combination with Mobile Moments Session Inspector, can analyse individual IP packets at the subscriber level; facilitating fast and accurate troubleshooting of customer and network issues, including full root cause analysis with context.