Reduce Mobile Data Support Costs
The Now Factory’s Customer Experience Management (CEM) solutions provide the right information at the right time. We provide a holistic view across applications, devices and locations, giving your customer service team the most in-depth and accurate understanding of the customer experience, which they can quickly act on to resolve issues.
With accurate and real-time data, you can empower your customer service centers with the right information to resolve support calls more quickly, achieving market differentiation and strategic advantage. A more comprehensive and personalized support service will help reduce churn and improve customer loyalty while new business models can be developed with third-parties to deliver superior customer service.
There is a growing need to deal quickly and effectively with customer calls that involve a complex mix of elements, including smart devices, different operating systems, OTT services, and multimedia content from diverse web sites.
The challenge is to reduce service calls and improve First Call Resolution (FCR) while delivering the best customer experience. Customer support teams must be able to tackle service issues quickly while promoting greater profitability and customer satisfaction.