IP services are growing at an exponential rate as subscribers demand more feature-rich services and applications using a host of different devices across both fixed and mobile networks. While this growth represents a significant opportunity to generate incremental revenues for the service provider, it also creates a number of challenges. In particular, there is a need to drive greater network performance so as to maximise profitability and to optimise the subscriber experience.

The Now Factory through its Mobile Moments suite enables service providers to address the above challenge by delivering an optimal level of network performance. The Mobile Moments Network application proactively identifies potential network and service issues before they have the potential to escalate into more serious problems, resulting in lower volumes of support calls and minimal use of valuable resources. It enables service providers plan network capacity more effectively by identifying where data usage is concentrated within their network, and where potential bottlenecks and constraints may arise. In addition, the Mobile Moments Session Inspector application delivers further cost-efficiencies by capturing and storing IP-session data in real time, reducing the time and resources required to address and resolve subscriber support issues as they arise.