WHAT IS MOBILE MOMENTS VANTAGE?

Mobile Moments Vantage is designed to give you the most accurate real-time measurement of the customer experience, helping drive greater KPIs and bottom-line profitability across your mobile network.

Answering the who, what, where, why and when questions around mobile services, it provides a comprehensive understanding of what devices and services customers are using on your mobile network. With these actionable insights you can optimise the customer experience, reduce operational costs and drive greater revenues.

Mobile Moments Vantage puts the customer firmly at the centre of managing the mobile network and has delivered millions of dollars in savings for some of the world’s leading operators. Underpinned by The Now Factory’s powerful technology platform, it is installed with over 30 different operators in 27 countries, engaging with over 500 million customers.

Unlike the traditional approach to CEM (Customer Experience Management), which offers a more siloed and disparate view of customer mobile usage, Mobile Moments Vantage provides real-time insights into all aspects of the customer experience, including devices, applications and the network, enabling you to holistically manage the customer experience.

• How do I prioritise customer support issues and improve first call resolutions?
• What is the actual throughput experience my customers receive when using a specific Over-the-Top application such as YouTube on a particular device in a certain location?
• How many of my customers have a poor data experience? Who are they? What is causing the problem and what do I need to resolve?
• What applications are the most popular with my customers and on which devices and how is this affecting my overall network performance?