Job Title: Hardware & Linux Support Engineer

Candidates will have 2+ years experience

Candidates will have relevant 3rd level qualification or alternative accreditation/experience

Hardware & Linux Support Engineer will have:

Responsibilities:

• Performing 1st & 2nd line support activities
• Troubleshooting performance issues with Hardware
• Troubleshooting issues with the output of the software that is installed on the hardware
• Taking ownership of customer trouble tickets and working them through to a conclusion
• Deploying patches releases
• Monitor, updates and manage customer tickets through webpaged ticketing system
• Preparing Method of Procedures for change requests
• Preparing Root Cause Analysis (RCA) reports
• Working to the terms of Service Level Agreements
• Implementing process improvements and tools to help automate repetitive tasks

Technical Skills/Experience Required:

• Hardware Installation and configuration
• Trouble-shooting system faults using server log files, messages etc
• Installing & Trouble shooting Linux, Red Hat, Ubuntu, CEntOS Operating systems
• Creating, managing, installing debian type packages
• Configuring Software and Hardware RAID arrays
• Trouble-shooting networking issues
• Experience with Nagio or similar server monitoring tools
• Experience with munin or similar server performance monitoring tools
• Experiencing in performing SNMP/SMTP server integration into Monitoring Systems
• Experience using Wireshark, Thsarks, tcpdump packet analysis tools
• Knowledge of Telecommunication Architecture specifically IP components
• Experience working with HP blades and SAN systems e.g. C7000 , P2000 MDS series or similar
• Experience with script languages e.g. bash, perl, pyton etc
• System backups and restore experience
• Knowledge of firewalls, routers, switches and remote access servers
• Experience installing and configuring IP monitoring devices such as Gigamon, VSS etc

General

• Previous experience in 1st/2nd line support
• Exposure to mobile telecommunications and knowledge of IP based technologies such as GPRS/GTP, LTE etc.
• Excellent Analytical and Troubleshooting skills
• Ability to multi-task and prioritise trouble ticket and tasks
• Customer facing experience and ability to communicate clearly both verbally and in writing
• Ability to work under pressure
• Ability to work within a team
• Good MS Word and Excel skills essential
• Willingness to be part of on-call rota for out of hours coverage.
• Willingness to travel if the need arises (less then 15% of time)

To apply for the above position, please send an up to date CV to careers@thenowfactory.com