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	<description>Customer Insights &#124; CEM - CEA &#124; The Now Factory</description>
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		<title>Analytics, Ford and OTT Threat</title>
		<link>http://www.thenowfactory.com/analytics-ford-and-ott-threat.html</link>
		<comments>http://www.thenowfactory.com/analytics-ford-and-ott-threat.html#comments</comments>
		<pubDate>Thu, 25 Apr 2013 21:18:20 +0000</pubDate>
		<dc:creator>David Andrews</dc:creator>
				<category><![CDATA[None]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=5837</guid>
		<description><![CDATA[As the dust settles on MWC 2013, I thought I’d share my Top 3 takeaways from the show. Firstly as an industry, we seem to have overcome our initial excitement around big data technology and are now more focused on how we can use this technology to drive business success. In a recent webinar, The [...]]]></description>
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		<title>Apple calling the shots on LTE performance?</title>
		<link>http://www.thenowfactory.com/apple-calling-the-shots-on-lte-performance.html</link>
		<comments>http://www.thenowfactory.com/apple-calling-the-shots-on-lte-performance.html#comments</comments>
		<pubDate>Mon, 17 Dec 2012 15:14:58 +0000</pubDate>
		<dc:creator>Oliver Finn</dc:creator>
				<category><![CDATA[LTE]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=5078</guid>
		<description><![CDATA[According to a report in telecoms.com, Apple is refusing to offer its newest iPhone 5 as an LTE device unless operators can pass a number of stringent network performance tests set by the leading device manufacturer. On first look, the story would seem to point to the growing influence and control device manufacturers like Apple are exerting [...]]]></description>
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		<title>LTE: Unlocking the immediate ROI opportunity</title>
		<link>http://www.thenowfactory.com/lte-unlocking-the-immediate-roi-opportunity.html</link>
		<comments>http://www.thenowfactory.com/lte-unlocking-the-immediate-roi-opportunity.html#comments</comments>
		<pubDate>Wed, 12 Dec 2012 05:12:34 +0000</pubDate>
		<dc:creator>Kenneth Jackson</dc:creator>
				<category><![CDATA[LTE]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=5048</guid>
		<description><![CDATA[When it comes to mobile services, the relationship between the carrier and their customers today is perhaps a parental one. The customer looks to the carrier for security of service. When they have an issue with Netflix or an OTT messaging or VoIP service like, Google Talk or Whatsapp, they don’t contact Netflix or Google; [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>TuMe or not TuMe?</title>
		<link>http://www.thenowfactory.com/tume-or-not-tume.html</link>
		<comments>http://www.thenowfactory.com/tume-or-not-tume.html#comments</comments>
		<pubDate>Fri, 28 Sep 2012 10:14:21 +0000</pubDate>
		<dc:creator>Tim Moran</dc:creator>
				<category><![CDATA[OTT Aps]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=4751</guid>
		<description><![CDATA[I&#8217;ve been using WhatsApp for more than a year now, and I like it. I use it a lot for sending picture messages to family abroad, where its a big improvement on expensive (and unreliable) MMS. I’ve also recommended it to friends. But recently it has stopped working until I agree to install an new [...]]]></description>
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		<title>The new iPhone5 has arrived – what impact will it have on your network?</title>
		<link>http://www.thenowfactory.com/the-new-iphone5-has-arrived-what-impact-will-it-have-on-your-network.html</link>
		<comments>http://www.thenowfactory.com/the-new-iphone5-has-arrived-what-impact-will-it-have-on-your-network.html#comments</comments>
		<pubDate>Fri, 21 Sep 2012 10:29:58 +0000</pubDate>
		<dc:creator>David Andrews</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Network]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=4725</guid>
		<description><![CDATA[5 years after the first iPhone was introduced and re-defined (or arguably properly defined for the first time) our understanding of what a smartphone can actually do, comes the iPhone 5. And with Apple reporting over 2 million pre-orders for the new device within the first 24 hours of its debut, it is shaping up [...]]]></description>
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		<title>Amazon, Apple, Facebook, Google….Who’s next? Part 2</title>
		<link>http://www.thenowfactory.com/amazon-apple-facebook-google-whos-next-part-2.html</link>
		<comments>http://www.thenowfactory.com/amazon-apple-facebook-google-whos-next-part-2.html#comments</comments>
		<pubDate>Mon, 10 Sep 2012 10:35:08 +0000</pubDate>
		<dc:creator>Michael Mannion</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=4671</guid>
		<description><![CDATA[Multi-national Communication Service Provider’s (CSP’s) are learning much from their new competitors &#8211; the ‘Gang of Four’ &#8211; about tools and ideas to redefine business. These include a combination of &#8211; the creation of platforms, the building of ecosystems, embracing developers &#038; providing developer tools, the economics of the long tail, leveraging the power of [...]]]></description>
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		<title>Amazon, Apple, Facebook, Google….Who’s next? Part 1</title>
		<link>http://www.thenowfactory.com/amazon-apple-facebook-google-whos-next-part-1.html</link>
		<comments>http://www.thenowfactory.com/amazon-apple-facebook-google-whos-next-part-1.html#comments</comments>
		<pubDate>Wed, 29 Aug 2012 07:44:28 +0000</pubDate>
		<dc:creator>Michael Mannion</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=4633</guid>
		<description><![CDATA[Phil Simon’s new book is entitled ‘The Age of Platform: How Amazon, Apple, Facebook and Google have Redefined Business’. Simon’s thesis is that this ‘Gang of Four’ went from creating single products, to creating ecosystems (referred to as partners, developers, users, customers and communities). And that these ecosystems are built upon a platform of integrated [...]]]></description>
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		<title>There’s more to LTE than just a bigger pipe</title>
		<link>http://www.thenowfactory.com/theres-more-to-lte-than-just-a-bigger-pipe.html</link>
		<comments>http://www.thenowfactory.com/theres-more-to-lte-than-just-a-bigger-pipe.html#comments</comments>
		<pubDate>Tue, 31 Jul 2012 14:42:40 +0000</pubDate>
		<dc:creator>Oliver Finn</dc:creator>
				<category><![CDATA[LTE]]></category>
		<category><![CDATA[lte]]></category>
		<category><![CDATA[lte network]]></category>
		<category><![CDATA[mobile lte]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=4588</guid>
		<description><![CDATA[As the pace of LTE deployments gather pace, it seems more and more operators are turning to network sharing in an effort to slash network costs.  Recent reports from Ovum suggest that over 50% of all future LTE deployments will involve some sort of network sharing, resulting in savings up to 25% of network costs.  [...]]]></description>
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		<title>Reducing Customer Experience to a Number</title>
		<link>http://www.thenowfactory.com/reducing-customer-experience-to-a-number.html</link>
		<comments>http://www.thenowfactory.com/reducing-customer-experience-to-a-number.html#comments</comments>
		<pubDate>Mon, 09 Jul 2012 10:00:24 +0000</pubDate>
		<dc:creator>Tim Moran</dc:creator>
				<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer experience management]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=4540</guid>
		<description><![CDATA[There is a lot of interest right now in getting better measures of customer experience. A lot of the focus is on reducing customer experience to a single number, which has a well-defined and well-understood meaning, because experience is so subjective, and can be measured in many different ways. One of the main reasons for [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>LTE: Learning from the mistakes of the past</title>
		<link>http://www.thenowfactory.com/lte-learning-from-the-mistakes-of-the-past.html</link>
		<comments>http://www.thenowfactory.com/lte-learning-from-the-mistakes-of-the-past.html#comments</comments>
		<pubDate>Wed, 13 Jun 2012 10:49:19 +0000</pubDate>
		<dc:creator>David Andrews</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[LTE]]></category>
		<category><![CDATA[chatty apps]]></category>
		<category><![CDATA[lte]]></category>
		<category><![CDATA[mobile apps]]></category>
		<category><![CDATA[mobile devices]]></category>
		<category><![CDATA[mobile lte]]></category>

		<guid isPermaLink="false">http://www.thenowfactory.com/?p=4390</guid>
		<description><![CDATA[Last month, I presented at the LTE Summit in Barcelona on how operators can weather the signalling storm brewing up across data networks today, caused by the growing use of ‘bursty’ smartphone apps. (For more on bursty apps please see our whitepaper located here.) The purpose of the presentation was to highlight the lessons operators [...]]]></description>
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