The Now Factory provides Communication Service Providers (CSPs) with customer experience solutions that ensure network profitability and drive service innovation.
We offer a rich set of insights into how people use and interact with a proliferation of mobile services, helping CSPs secure their place in a fast-changing market. By helping them get closer to their customers, we ensure they can make informed business decisions that enable them to differentiate and stay profitable in a competitive market.
Using the twin pillars of Customer Experience Management (CEM) and Customer Experience Analytics (CEA), we provide the tools to plot a profitable path through an increasingly complex communications landscape.
Collectively, our real-time insights and analytics can be used to optimise the customer’s quality of experience, helping retain and grow the subscriber base. We also enable CSPs to transform their revenue models while making sure that operational savings and efficiencies are achieved right across the business.
Over 40 CSPs worldwide use our technology and solutions to engage with in excess of 500 million consumers. Established in 2007 and headquartered in Dublin Ireland, we help serve customers in 28 countries, spanning four continents.