The Now Factory, an IBM Company, provides Communication Service Providers (CSPs) with customer analytics solutions that ensure network profitability and drive service innovation.

We have over 40 customers in 29 countries

We offer a rich set of insights into how people use and interact with a proliferation of mobile services, helping CSPs secure their place in a fast-changing market. By helping them get closer to their customers, we ensure they can make informed business decisions that enable them to differentiate and stay profitable in a competitive market.

We provide a complete analytics platform that provides both network and customer analytics derived from massive quantities of network and business data. We provide the tools to plot a profitable path through an increasingly complex communications landscape.

Collectively, our real-time analytics can be used to optimize the customer’s quality of experience, helping retain and grow the subscriber base. We also enable CSPs to transform their revenue models while making sure that operational savings and efficiencies are achieved right across the business.

Established in 2007 and headquartered in Dublin Ireland, we help serve over 40 of the World’s leading CSPs in 29 countries, spanning four continents.The Now Factory was acquired by IBM in October 2013.

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